Support & Contact

Get in touch

Question, bug or suggestion? Email us at [email protected]. We usually reply within 2 business days (EN/FR). For anything related to your personal data, use [email protected] instead — see the Privacy Policy.

Report a bug or crash

So we can reproduce and fix it quickly, please include in your message:

• your RankIt version (Settings → About);
• your device model and iOS / Android version;
• what you were doing just before the bug (screen, action);
• a screenshot or a short video if possible.

RankIt+ subscription and purchases

To manage your subscription (cancel, change plan, restore):

• iOS: Settings → your name (Apple ID) → Subscriptions → RankIt+.
• Android: Play Store → profile menu → Payments and subscriptions → Subscriptions → RankIt+.
  
  Refunds are handled by Apple or Google:
• iOS: reportaproblem.apple.com
• Android: play.google.com/store/account/orderhistory
  
  If RankIt+ does not restore after a reinstall, open the app, go to Settings → RankIt+ → "Restore purchases", then contact us if the issue persists.

Your data and rights

RankIt collects the bare minimum (random deviceId, pseudo, preferences, purchases). You can request access, rectification or full deletion of your data by writing to [email protected] with your deviceId (visible in Settings → About).

Details: see the Privacy Policy.

Report inappropriate content

During a game, long-press on the question or pseudo concerned to open the report menu. Content reported repeatedly is hidden automatically and reviewed manually. For an urgent or sensitive report, email us directly at [email protected].

Minors

RankIt is intended for users aged 13 and over (16 in certain EU countries). If you are a parent and want to report an account or request deletion of data concerning a minor, contact us at [email protected].

Useful links

• Privacy Policy: playrankit.com/en/privacy
• Terms and Conditions: playrankit.com/en/terms
• Subscription terms (Apple): Settings → Legal → Subscriptions in the app.